Shipping & Returns

 

Shipping Information

We are pleased to offer worldwide shipping via USPS Priority Mail and FedEx. Once your order is shipped, you will receive an email notification with the carrier details and tracking information.

  • USPS Priority Mail: $8 flat rate

  • Overnight Shipping: $34 flat rate

  • International Shipping:
    Shipping costs vary based on destination and will be calculated at checkout. Customers will receive available tracking options upon shipping.

We accept orders shipped to PO boxes, APO/FPO addresses, and U.S. territories via USPS Priority Mail.

Processing Time:
Orders are processed within 1-3 business days. Orders placed before noon may ship the same day.

Delivery Time:
Delivery times depend on the chosen shipping method:

  • Priority Mail: 3-5 business days within the U.S.

  • Overnight: 1 business day within the U.S.

Lost or Damaged Products Coverage:
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date or within 48 hours of receipt for damaged items. We will arrange a replacement or a full refund.

Easy Returns & Exchanges

We want you to love your purchase! If you’re not satisfied, you can return items within 14 days for store credit, valid for one year.

Return Conditions:

  • Items must be unworn, unwashed, and with original tags attached.

  • Lingerie, swimwear, clearance, and vintage items are FINAL SALE and cannot be returned.

Return Process:

  1. Contact us at info@ilovemuza.com with your order number and reason for return.

  2. You will be responsible for return shipping costs. Shipping fees are non-refundable.

Return Address:

Casa Muza
246 Grand St,
Brooklyn, NY 11211

Customer Support:
For any questions or assistance, please email us at info@ilovemuza.com